Follow the guide below to upgrade your PTCL Broadband 4 or 8Mbps Internet Package to 10 or 20Mbps for free and instantly. PTCL didn’t have a good reputation among the public for a really long time. Service failures and many similar problems faced by customers have made it difficult for PTCL to heal all the damage done to its repo. PTCL is now upgrading all of the PTCL Internet Packages for free as an attempt to gain back its reputation it once had (I wasn’t born back then I guess). I myself have faced issues of a certain nature that you will be surprised to hear. You can skip it if you want to.
My experience with PTCL
Back in 2016, when I started using PTCL as my private internet connection. I requested them to provide me with the 8MB internet package with unlimited download bundle, which they did. But I had to pay a price higher than anyone, LITERALLY. I had been paying the bill of the wireless cloud device (even when I had been using the DSL one) with the 8MB internet package for over 20 months, which was almost 1.5k (PER MONTH PEOPLE) more than the one I had been using.
Every time I suspected the price point, I was told that I was paying the right price for the right package by their Exchange. Until October 2017, when one of their Customer Service Support guys told me that I had actually been paying far more than what I had been provided with. I didn’t pay the bill for the next 3 months in protest (which I had to eventually because couldn’t find any other internet service in my area) and even after so many complaints submitted, they did not refund even a single rupee. So ultimately, the largest Internet Service Providers of Pakistan are under my debt (45k almost). An imperfect world, isn’t it? Let’s move on to the main topic.
Upgrade your PTCL Broadband 4/8 Mbps Connection:
So, as we all know that PTCL is now offering Internet Package upgrades on the same price point as your previous Internet Bundle. You can upgrade your 4MB internet package to 10MB and 8MB internet package to 20MB with the same charges that you have been paying previously. Here is a guide on how you can upgrade you PTCL Broadband package for free:
- Dial 1218 from your smartphone or PTCL landline.
- You will come across a boring menu that you will have to proceed with to complete the procedure. The computer will tell you to dial 1 for Urdu and 2 for English. Choose one option and proceed with the following steps.
- From the given options, ignore the rest and dial 2 for the Service Information and Billing.
- Then dial 2 for Wired Service Broadband and you will be connected to an operator.
- Talk to him and tell him that you want to get your current Internet Package to get upgraded to the new one with higher speed and same charges. In a few hours (they will tell you a maximum of 48 hours) your Internet Package will get upgraded to its corresponding Internet Package. Thanks, me later.