Epic Games Store made a bold debut at The Game Awards when it proclaimed to be the next digital storefront for PC games in 2019 and beyond. The store already comes with a free game for a certain duration with the current offering being Subnautica followed by Super Meat Boy. The store also offers a generous 88% cut to the games sold and other plentiful benefits where one might think Epic Games Store IS the future. That’s where you’re wrong. After being in breach of the EU GDPR, it seems that Epic Games Store Refund Policy is one that you should pay attention to.
Epic Games Store Refund Policy – And You Thought Facebook and Google Asked You Too Much?
On the surface, Epic Games is first very open and welcoming to refunds.
It is when you actually decide to take up Epic games on their offer for a refund where they ask you every question imaginable except for the date you think you will expire.
Epic Store's version of "no-questions-asked" refunds pic.twitter.com/MfK5mP6hRX
— Lewie Procter (@LewieP) December 8, 2018
Here is the response that Epic gives should you decide to make use of the “no-questions-asked” refund.
Competing against other PC Storefronts? Not with these draconian policies!
Some of these requests are reasonable like the last 4 digits of the payment card and that is about where it ends. The rest of these are just unreasonable and frankly impossible stuff for one to know. How is one to determine the date of the creation of their Epic account? Or the date I decided to connect my PSN / Switch ID to an Epic account?
Whether you hate Steam or not, the platform has only 2 rules for compliance. That you have less than 2 hours played on the game and requesting for the refund within 2 weeks of the purchase. Epic Games is frankly asking for too much just for a simple transaction reversal.
Considering how Epic Games Store has done a successful marketing campaign thus far on trying to make themselves look like the next big competitor to Steam, it seems that they are going to run out of Steam if they keep blowing smoke.
Frankly, this practice is disturbing, to say the least, and the lack of awareness on this subject is also appalling.
Epic will seriously have to make some serious changes if they want to compete against Steam, Origin, Blizzard and other big boys on the PC platform. This kind of bullying can work on the console eco-system (Yes PSN US, looking at you) but on the PC will be very disadvantageous to them.
What are your thoughts on Epic Store? Let us know in the comments section below!