How to fix Genshin Impact White Screen at launch Issue on PC

Ali Hashmi

4 years ago

Genshin Impact White Screen at launch Issue

Genshin Impact is a free-to-play, open-world action role-playing gacha video game from miHoYo. The game is now available on PC, and the PS4, as well as mobile devices. If you are on PC and are running into the Genshin Impact White Screen at launch issue, here is how you can fix it.

The game is also coming to the Nintendo Switch at a later date, and is available on both iOS and Android mobile devices.

Contents hide

1 Genshin Impact White Screen at launch Issue

2 GENSHIN IMPACT SYSTEM REQUIREMENTS

2.1 MINIMUM

2.2 RECOMMENDED

Genshin Impact White Screen at launch Issue

Some players have reported that they are getting a white screen when they try to launch the game, and it doesn’t progress after that. This isn’t a big issue, and you can fix it by following the steps below.

Head over to the following link
First, open the “DXSETUP” in the directory the game is installed
If it is present, simply run the “DXSETUP.exe”, and install DirectX
If the folder isn’t present, head over to the following website, and download the installer
Install DirectX and relaunch the game (You may need to restart the PC once)

After this, you won’t run into the white screen error again.

GENSHIN IMPACT SYSTEM REQUIREMENTS

To play the game on PC, you need the following specifications

MINIMUM

Operating System: Windows 7 SP1 64-bit, Windows 8.1 64-bit or Windows 10 64-bit
Processor: Intel Core i5 or equivalent
Memory: 8 GB RAM
Graphics card: NVIDIA® GeForce® GT 1030 and higher
DirectX version: 11
Storage: Please reserve 30 GB of space