Genshin Impact is a free-to-play, open-world action role-playing gacha video game from miHoYo. The game is now available on PC, PS4, and mobile devices. Some users have reported that are running into various Genshin Impact crashing issues while trying to play, here are a few ways you can fix that.
The game is also available on both Android and iOS mobile devices for free. It is a massive success on each platform, especially the iOS version.
Fix Genshin Impact Crashing Issues
If you are running into any form of crashes during gameplay, here are a few things you can try to fix those.
Fix 1: Download latest GPU Drivers
Make sure you are on the latest drivers for your respective GPUs. You can download these drivers from the links below.
Fix 2: For NVIDIA Users
- Right-click a blank space on your desktop select NVIDIA Control Panel
- Click on 3D Settings and then Manage 3D Settings
- After this, select Program Settings and then Choose the program you want to customize
- Select Genshin Impact in the drop-down menu
- In the second drop-down menu, select the program’s preferred graphics processor
Fix 3: For AMD Users
- Right-click a blank space on your desktop and select Radeon Settings and then Preferences
- After this, click on Additional Settings and then Power
- Now, select Switchable Graphics Application Settings (or: Graphics Card Properties > Graphics Card Performance > AMD Radeon Dual Graphics > Use AMD Radeon Dual Graphics).
- Here, select Genshin Impact from the program list. (If the game is not in the list, click “Add Program”, and select the Genshin Impact executable file (.exe) in its installation directory.)
- Then in the “Graphics Card Settings” column, set “High Performance” or “Highest Performance” to the game.
Fix 4: Turn off Anti-aliasing
If your PC doesn’t meet the requirements, try turning this setting off and see if it makes a difference in crashing.
Fix 5: Disable full-screen optimizations
Head over to where the game is installed for you, and navigate to the following folder,
\Genshin Impact\Genshin Impact Game\
- Now right-click on the GenshinImpact.exe and select Properties
- Here, head into the compatibility tab and check the following
- Disable fullscreen optimizations
- Run this program as administrator
Fix 6: Run in Windows 7 Compatibility
Head over to where the game is installed for you, and navigate to the following folder,
\Genshin Impact\Genshin Impact Game\
- Now right-click on the GenshinImpact.exe and select Properties
- Here, head into the compatibility tab
- Now, set “Run this program in compatibility mode” to “Windows 7”
The developers are aware of these issues and are actively working to fix those as well.
While you are here, make sure you check out our other guides for Genshin Impact as well
- How to fix Genshin Impact MSVCP140.dll Missing Error on PC
- Fix Genshin Impact Error Code 9908 on PC
- How to fix Genshin Impact Not launching issue on PC
- Fix Genshin Impact Launcher Menu Issue on PC
- How to fix the Genshin Impact Error Code 9203 on PC
- Fix Genshin Impact White Screen at launch Issue on PC
- Fix Genshin Impact Failed to Update Error on PC
- How to fix Genshin Impact Error Code 31-4302 on PC
DOWNLOAD GENSHIN IMPACT
You can download the game from the following links
The Nintendo Switch version is planned for later release.
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